Frequently Asked Questions
Everything you need to know about our country clothing and service.
How do I know which size to order?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for our shooting coats to allow for layering, or sticking to your usual size for tailored shirts and knitwear.
What is your return policy for Schöffel items?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please use our online returns portal to generate a prepaid shipping label for a hassle-free process.
Are Schöffel jackets waterproof?
Many of our jackets, particularly our shooting and technical outerwear, utilize GORE-TEX technology making them 100% waterproof, windproof, and breathable. Please check the specific product specifications for the 'GORE-TEX' or 'Waterproof' badge.
How long does shipping take within the UK?
Standard delivery typically takes 3-5 working days. We also offer an Express Next Day Delivery service for orders placed before 2pm Monday through Thursday.
How should I care for my fleece or tweed garments?
Most of our premium fleeces are machine washable at 30 degrees. However, our tweed items are dry clean only to preserve the natural fibers and structure. Always refer to the care label inside your garment for specific instructions.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery times vary by country and will be calculated at checkout based on your location.